Ac44's Privacy Policy —
Your Information Is Safe With Us

1 Introduction

Welcome to ac44. This Privacy Policy ("Policy") explains how ac44 collects, uses, and protects your personal information. By using our website or app, you agree to the terms of this Privacy Policy.

We believe transparency is the foundation of trust. That is why we are fully open about your data — it is our responsibility to clearly communicate what is collected, why it is collected, and how it is used. This policy has been written with users in Bangladesh in mind.

2 What Information We Collect

Ac44 may collect the following information from you for various purposes. Each piece of data collected has a specific reason behind it:

We collect only the information that is necessary. We do not request unnecessary or excessive data.

3 How Collected Information Is Used

Ac44 uses your information only for specific, legitimate purposes. Here is a clear breakdown of how we use your data:

• Account Management: For registration, login, and account verification.
• Financial Transactions: For processing deposits and withdrawals.
• Customer Support: To resolve your issues and answer your questions.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Service Improvement: Usage data is analysed to improve the platform experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Promotional Communications: To inform you of offers and updates, with your consent.

4 Do We Share Your Information?

Ac44 never sells your personal information. However, limited data sharing may occur in certain specific circumstances:

• Payment Processors: Necessary information is shared with trusted payment gateways to process deposits and withdrawals. These partners adhere to the same data protection standards as we do.
• Legal Authorities: We are required to disclose information in response to valid court orders, regulatory directives, or lawful requests from law enforcement agencies.
• Fraud Prevention Agencies: Limited information may be shared with relevant authorities to investigate suspicious transactions or activities.
• Technology Service Providers: Technology companies used for hosting, analytics, or customer service operate under strict confidentiality agreements.

Your information is not shared for any purpose beyond those stated above. Before sharing any data with third parties, confidentiality is ensured through a formal agreement.

5 Cookies & Tracking Technologies

Ac44 uses cookies and similar technologies on its website. These are stored as small files in your browser and help improve the quality of our services.

• Essential Cookies: Essential for maintaining login sessions and keeping the platform functioning correctly. Disabling these will prevent the site from working properly.
• Performance Cookies: Collects statistics to understand which pages are used most. These do not personally identify you.
• Functional Cookies: Used to remember your language preference or login details.

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

6 Security Measures

Ac44 follows industry-standard security practices to keep your information safe. Our security framework is outlined below:

• End-to-End Encryption: All data transfers between the server and the user are encrypted using TLS/SSL technology.
• Two-Factor Authentication (2FA): An additional OTP-based security layer for account access.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Server Firewall: Advanced firewalls and intrusion detection systems are active to prevent unauthorized access.
• Data Backup: Regular backups ensure your data is not lost in the event of a technical issue.

7 Data Retention Duration

Ac44 does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of active account use and a minimum of 5 years after closure (as required by law).
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• Customer Support Contact: Up to 1 year after the issue is resolved.
• Cookies & Session Data: Automatically deleted when the session ends or the designated period expires.

Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.

8 Your Data Rights

You have important rights regarding your own personal data. ac44 respects all of the following rights:

9 Minor's Privacy

Ac44's services are intended for users aged 18 and above. We do not knowingly collect information from minors.

If we suspect that a minor's data has entered our system, the account will be immediately suspended and all collected information deleted. Parents or guardians with concerns should contact our support team.

10 Privacy Policy Changes

Ac44 may update this Privacy Policy from time to time. If any significant changes are made, a clear notice will be posted on the website and the "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the platform following any changes will be taken as your acceptance of the updated policy. We therefore recommend checking this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Support: Use the platform's live chat feature
• Response Time: Responses are typically provided within 24–48 hours

We take all privacy-related concerns seriously and aim to resolve them promptly.